WE ARE ONE LIFETIME WARRANTY

 

We’ve done our homework, tested our products, and know that they exceed industry standards. With all of our knowledge, we have the confidence to offer a LIFETIME Warranty to the original owner. 


Please note that due to some people taking "NO questions asked" to the extreme, our warranty does not cover vehicular incidents, vehicular accidents, or vehicular stupidity. We cover all accidents that occur while riding your bike.

If your bike, wheels, or rims are stolen we will not consider that a warranty replacement. Yes, someone tried this. We feel that our warranty is offered for those "oops" riding incidents. If you do, however, manage to make a mistake out there in the big world and it is not while riding, let us know your story. We can be more than fair if the story is good enough to warrant it. If not, we will offer 50% crash replacement and call it fair. Our 50% crash replacement also applies to secondary owners.

Submit a warranty

To submit a Wheelset or Rim warranty please fill out this form:

Wheelset & Rim Submission Form

For Arrival or Hub warranty enquires, please call 250-828-9599

Additional costs

SHIPPING

Shipping for any warranty will be at the cost of the customer, both to and/or from the We Are One facility. Those costs will be invoiced to the customer based on the shipping fees to their area.

SERVICE

$15.00

$10.00

$10.00

$5.00

$15.00

$10.00

$30.00

$5.00