Warranty

RIMS & WHEELS & DA PACKAGE


So you're thinking of joining the Revolution and want to learn a bit about our Lifetime Rim Warranty. If you break a rim while riding, we will send you a new one. Period. It is that simple.

No rim replacement cost (shipping will be charged). No hidden fine print. Lifetime support.

Please note that due to some people taking "NO questions asked" to the extreme, our warranty does not cover vehicular incidents, vehicular accidents, or vehicular stupidity. We cover all accidents that occur while riding your bike. 

If your bike, wheels, or rims are stolen we will not consider that a warranty replacement. Yes, someone tried this. We feel that our warranty is offered for those "oops" riding incidents. If you do, however, manage to make a mistake out there in the big works and it is not while riding, let us know your story. We can be more than fair  if the story is good enough to warrant it. If not, we will offer 50% crash replacement and call it fair.

Rim warranty covers original owners only. We do offer second-hand owners 50% crash replacement.

Da Bars and Da Stems are covered with a lifetime warranty against any defect that may come from our manufacturing process or materials and only apply to the original owner.

To submit a warranty claim, click below:

WARRANTY CLAIM


THE ARRIVAL FRAME & HARDWARE


One significant difference we will be offering is the ability to repair our frames. With our ability to make frames, we can also repair them, keeping our products from needing to be recycled. The process is more labour intensive than building a new frame. However, the result isn't about labour and costs, it is about our impact on the environment and keeping our products rolling longer than others. The repair program will assign a cost to repair the frame and will be non-for-profit, meaning our costs will be covered, and the customer gets to keep riding the product after the repair. 

Our repair process will take damaged frames and structurally confirm they are back to new when the repair is complete. This process is more labour intensive than building a new frame. However, the result isn't about labour and costs; it is about our impact on the environment and keeping our products rolling longer than others. The repair program will assign a cost to repair the frame or rear triangle and will be not-for-profit, meaning our costs will be covered, and the customer gets to keep riding the product after the repair.

As a manufacturer, we feel the planet has given us the materials to build these bikes and it is our job to make sure that they last, and are not taken for granted.

A lifetime warranty will be applied to all of our frames and will cover against any frames We Are One determines to be defective materials or from our craftsmanship.

To submit a warranty claim, click below:

WARRANTY CLAIM


ADDITIONAL COSTS


SHIPPING

Shipping for any warranty will be at the cost of the customer, both to and/or from We Are One. Those costs will be invoiced to the customer based on the shipping fees to their area.

OTHER SERVICE FEES